Please note that Personal Information gathered through the SITE may be processed, stored and accessed by the Company on its servers and in databases located in the country where it was collected, as well as in other countries.
Children and Parents
Use of the SITE is not offered to children. If you are under 13, you may not use the SITE and we request that you not submit any Personal Information to the Site. Parents and guardians are advised that any Personal Information voluntarily entered by children may be available for public access. If your child has submitted Personal Information, please contact us to request that such Personal Information be removed from our databases and storage areas. Once we are aware of Personal Information entered by a child, we will exercise reasonable efforts to remove such Personal Information from our databases and storage areas; however, we are not liable, directly or indirectly, for any claims, demands, damages, injuries, losses, liabilities, costs, or other consequences relating to any such Personal Information. Please note that we do not knowingly collect Personal Information from children under the age of 13.
Since information regarding children under the age of 13 is not collected, we do not knowingly distribute Personal Information regarding children under the age of 13.
How and Why we collect Personal Information
You submit Personal Information to us voluntarily through our SITE in the following ways:
When you register on the SITE to set up an account (necessary to receive a Welcome Box, for instance)
When you indicate you are interested in receiving information about our products or promotional offers
When you indicate you are interested in receiving further healthcare or low protein related information
When you indicate you are interested in receiving our e-newsletter
When you contact us by sending us an email
When you participate in a sweepstakes, contest, game or survey offered on the SITE
Such Personal Information may include, without limitation, your contact information such as your name, email address, billing/shipping address (including city and state), and telephone number. Although we deploy customary security protocols and technology, you should understand that you are providing any Personal Information you may provide to us through the SITE at your own risk.
We also collect Personal Information through the use of technology, without you submitting that information, as follows:
Finally, we may receive Personal Information about you from other sources like postal mail, telephone or fax. We may add this information to the information we have already collected from you via our SITE, in order to improve the products and services we provide and to update our records.
Security and Security Breaches
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of the Personal Information we have collected, we have put in place physical, electronic, and managerial procedures designed to safeguard and secure your Personal Information. Still, security breaches are possible, and we cannot guarantee that a breach will not occur. In the event that you are significantly concerned about a security breach involving your Personal Information, do not provide your Personal Information on the SITE, and/or do not access the SITE.
In the event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you. If a notification is, in our sole discretion, appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email. If you receive an email or other correspondence requesting that you provide any sensitive information (such as your SITE password, for instance) via email or to a web site that does not seem to be affiliated with the SITE, or that otherwise seems suspicious to you, please contact us at firstname.lastname@example.org