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Privacy policy

We are glad that you have shown interest in our website and the products we offer online.
For us, the protection of your personal data is a key priority. We therefore wish to inform you thoroughly on the type of personal data we collect when you visit our website and benefit of our special offers, and regarding how these data are then processed or used, and what technical and organisational measures we have adopted to ensue their protection.

Data Controller
The Data Controller, in accordance with the Bundesdatenschutzgesetz - BDSG (German Law on privacy) is the company Dr. Schär Medical Nutrition GmbH, Dieselstraße 23, D-61191 Rosbach v.d. Höhe (hereinafter "Dr. Schär MN"). For more information, see our title/copyright page.
For any questions or comments concerning this privacy policy (or more generally about the protection of personal data), you may contact the following e-mail address: info@drschar-medical.com.

Collection and use of data
Your data will be collected, processed and used by Dr. Schär MN with the aid of service providers hired from time to time for such purpose. The amount and type of data collected and used vary depending on whether you access our website only for information purposes or also to benefit of our services.

a) For information purposes
If you access our website for informational purposes only, you generally are not required to provide any personal data. In this case, we simply collect, process and use only the data that your Internet browser automatically transmits to us, for example:

• the date and time of your access to our web pages
• the type of browser you are using
• your browser settings
• the operating system you are using
• the last web page you visited
• the amount of data transmitted and the access status (files transmitted, files not found, etc.)
• your IP address
These data are collected in order to allow you to access the website, but also for statistical purposes and to improve our offer of products online. The IP address is stored only for the duration of your visit, but we do not analyse it by cross-referencing it with your personal data.

b) Subscription to our offers
If you intend to use one of the services offered on our website, e.g. to order products, you instead, must provide us with further data, namely those required to process your request, e.g. your postal address, in order for us to deliver products by mail.
These data may include specific personal details about an upset metabolism, for instance.

Disclosure of this additional information, such as specific personal details (including the name of the clinic where a user is undergoing treatment for the metabolic disorder) is optional and is clearly marked as optional on the website.

The data are collected and used in order to provide the service requested, i.e. to process your order or send you the newsletter you wish to receive, specifically "tailored" to your preferences.

To this end, your personal data may be forwarded to our service providers, which of course we have selected with great care. These may be providers of technical services or shipping services.

We only forward your data to third parties if we are required to do so by law.

Consent to processing of personal data for advertising and user profiling purposes, pursuant to the law on personal data protection
In addition to providing you with the services you request, we would be delighted – of course only with your specific and explicit consent – to offer you products through our website that are customised to meet your needs and occasionally send, by letter mail or email (in the form of newsletters), news and interesting information about our Company or about our products and services, and to use the data collected for the purpose and for conducting market research.
This information may also include special types of data, for example, about your health or upset metabolism, or the name of the clinic where you are in treatment for such disorders.

To do this, we need to create user profiles based on the personal data and the other special data that we will process for the purposes outlined above. This process takes place entirely in-house and only for the purposes mentioned previously.

You can consent to the processing of your personal data separately and will be entitled later to withdraw it at any time, without retroactive effect.
Below is the text we send when asking you to grant us permission to use your personal data for user profiling purposes:

I hereby authorise Dr. Schär Medical Nutrition GmbH to process and use my personal data (e.g. my name, IP address, etc.), including my specific medical information (type of metabolic disorder, clinic where I am in treatment) to prepare advertising material and other material about customised services I can benefit of, and to conduct market research. I understand that I can withdraw consent at any time by sending a letter to Dr. Schär Medical Nutrition GmbH or an e-mail to: info@drschar-medical.com without retroactive effect.

Below is the text we send when asking you to grant us permission to use your personal data for advertising purposes:

I hereby authorise Dr. Schär Medical Nutrition GmbH to process and use my personal data (as stated above) for the purpose of receiving information and free samples by letter mail or email about/of nutritional products I have chosen on the website and more generally, about/of the nutritional products offered by Dr.  Schär Medical Nutrition and regarding the latest news about the Company. I understand that I can withdraw consent at any time by sending a letter to Dr. Schär Medical Nutrition GmbH or an e-mail to: info@drschar-medical.com without retroactive effect.

Newsletter
To subscribe to our e-mail newsletter service, we need, in addition to the specific consent to use your personal data, at least your e-mail address for us to send the newsletter. Disclosure of other data is optional and we will use the data to address you personally and to customise the contents of the newsletter to your preferences, as well as to clarify any doubts regarding the e-mail address. To send the newsletter by e-mail, we usually resort to the so-called double opt-in, meaning that we send you the newsletter only when you confirm your subscription via the link contained in an e-mail sent to you specifically for this purpose. We apply this procedure in order to ensure that only you personally, as the owner of the e-mail address, receive the newsletter. You are required to submit your confirmation shortly after receipt of our email; otherwise, your newsletter subscription will be deleted automatically from our databases.

Below is the text we send when asking you to confirm your subscription to our newsletter:
Yes, I confirm that I want to receive the newsletter of Dr. Schär Medical Nutrition GmbH with all the information about Mevalia products and news about the Company. I understand that I can cancel my subscription to the newsletter at any time by sending a letter to the postal address of Dr. Schär Medical Nutrition or an email to the address: info@drschar-medical.com.

Cookies
Please be informed that our website uses cookies. Cookies are small text files that are sent by our web server to your browser when you visit our website and are stored on your computer to be used when you next visit the website.

We use only so-called session cookies (also called temporary cookies) which are stored only temporarily for the time you are actually logged onto our website. The purpose of these cookies is to identify your computer when accessing our website, when browsing through its pages and to track the moment in which you leave our website. These cookies are deleted as soon as your browsing session ends. Users can decide whether to enable or disable cookies by changing the settings in their browser. You therefore can also disable their storage or restrict it to certain web pages, or configure your browser so that it informs you automatically whenever the website asks you to accept use of cookies. However, in order for us to provide full access to the website features, it is essential, for technical reasons, that you do not disable the session cookies.
Please note that we do not use these cookies to collect or store personal data, and that we do not employ any method to link the information collected through cookies with user data.

Use of Google Analytics
It is important for us to structure the pages of our website so that it is as attractive as possible for people who visit the website. As such, we need to know what our visitors think of the website.

Our website uses Google Analytics, a web analysis tool offered by Google Inc. ("Google"). Google Analytics also uses cookies, i.e. text files that are stored on your computer and that allow us to analyse how you use the website. The information generated by the cookies about your use of the website are transmitted to and stored in a Google server in the United States. If you enable the function to keep your IP tracking on this website anonymous, your IP address is abbreviated (by Google) to use it within EU Member States or other States that adhere to the European Economic Space Agreement. Only in exceptional cases will Google transmit the entire IP address to its own server, which is used to analyse your use of the website, file reports on your activity within the website and provide to us, as administrators of the website in question, further services related to use of the website and the internet.

The IP address supplied by your browser as part of Google Analytics will not be linked to other data collected by Google.

You can prevent the storage of cookies by changing the settings in your browser, but please note that in this case, you probably will not be able to make full use of our website’s features.

You can also prevent that Google keep track of the data generated by cookies and that refer to your use of the website (including your IP address), as well as to their processing, by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Data security
Our Company adopts technical and organisational security measures designed to protect the personal data provided and collected, especially in order to prevent their deliberate manipulation, loss, destruction or access by unauthorised persons. Our security measures are continuously improved to keep up with the latest developments in technology.
The procedure for orders, in particular data concerning payments and credit cards, are encoded using SSL technology to prevent access by unauthorised third parties.

Right of cancellation and opposition
Please be informed that you can withdraw your consent you originally granted us to process your personal data at any time without retroactive effect.  
To do this, you can send us an informal email to the following address: info@drschar-medical.com.

Other rights
Users are entitled to receive free information about the personal data stored in our databases and can also request their correction, blocking or deletion. For more information about how we collect, process or use your personal data, please contact our offices. The same applies for the transmission of information and requests to block, delete and correct personal data records. The address to send your requests is included in our title/copyright page.
 

 

 

 

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Dr. Schär AG / SPA, Winkelau 9, 39014 Burgstall (BZ) Italy Mwst Nr. IT00605750215, CCIAA BZ 88727 Cap. Soc. 1.100.000 Euro